🧿POLICIES🧿
Age policy:
You must be 18 or older to book an appointment. No exceptions.
BOOKING:
All booking is done through my booking site. When needing to book an appointment please go through my Gloss Genius account. Gloss Genius requires a credit card to book appointments. You will not be charged upon booking. It is kept securely on file in the case of same day cancellations or no call no shows.
LATE ARRIVALS:
Please reach out to me via text, call, or email if you are going to be late. Messages get lost on Instagram - this is not the place to cancel or reschedule appointments. After 15 minutes the appointment will be cancelled, and you will be charged 75% of the total service amount.
CANCELLATION POLICY:
All policies apply to all appointments including gift cards/gift certificates on file.
LATE CANCELLATION: Please contact me via email, text, or call as soon as possible. Appointments must be rescheduled or cancelled 48 hours in advance. I am understanding and realize life happens. But it can also be extremely difficult or impossible to fill last minute times. You may be subject to a fee of 50% of total service.
CONSTANT RESCHEDULING: When you book an appointment time, you are reserving time slot for your treatment. By consistently rescheduling appointments(3+ times in a row) it denies the time slot to other clients. Multiple reschedulings and cancellations may result in elimination of any future appointments at studio.
NO CALL NO SHOWS may be subject to 75% of total service amount.
RETURNS/ EXCHANGES:
All purchases at THE SKIN WITCH® are final sale. If your products arrive damaged you must email with photos of the packaging & items within 3 days. As a small business, I unfortunately cannot sustain the same kinds of returns/ exchanges a large corporate business can. If you have experienced reactions in the past or have any known or possible known allergies/irritants please indicate this within your health intake form.
NEW CLIENT HEALTH INTAKE FORM:
Welcome! New clients are required to complete an in-depth consultation form prior to their appointment. Your first treatment will include a 15-20 minute consultation before the service begins, where we’ll dive into your skin concerns and goals. Please have health + policies/consent form filled out before appointment. If not filled out, you will be required to do so upon arrival. This will cut into service time, with no price adjustments.
On health intake form, you’ll have the option to indicate any enhancements you’re interested in exploring. During our consultation, we’ll review which enhancements can be incorporated based on the time selected and your skin’s unique needs. If you’re unsure, don’t worry—I’ll guide you in curating the perfect treatment!
Returning CLIENT INTAKE FORM:
Returning clients just need to fill out health update form + policy/ consent. Please make sure to list any new products or health issues on the update form.
The update form includes a section to select any enhancements you’re interested in for your treatment. Unsure about what’s best for the session? No problem! I’ll customize your treatment to align with your skin’s current needs!
Frequently Asked Questions:
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1022 Park Street Suite 404
Jacksonville Fl, 32204
The Skin Witch is located in 5 points in historic riverside. The studio is directly next to Brew coffee shop. There are double doors directly to the right of Brew. I will text you the day before appt with building access information.
Suite 404 is on the fourth floor - there is an elevator and also stairs.
After arriving, please be mindful of signage on door. If Do Not Disturb sign is out - I am with a client or getting the room ready. Feel free to have a seat outside or wait in car and I will be with you at the scheduled appointment time
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There is only one facial: The Spellbound Ritual. Each session is fully customized to meet your skin’s needs and goals. When booking, simply choose the duration of your facial—75, 90, or 120 minutes—based on how much time you’d like to dedicate to your skin and relaxation. Longer sessions allow for a more comprehensive experience, offering additional time for enhancements and deeper relaxation.
Enhancements are included and will be tailored during the treatment. If you’re unsure about what enhancements might benefit you most, don’t worry! We’ll discuss your skin during the session and curate a bespoke experience just for you.
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Enhancements are specialized all inclusive facial offerings like LED light therapy, facial cupping, or gua sha, designed to elevate your treatment.
These are included with every Spellbound Ritual, depending on the time selected and your skin’s needs. I’ll curate the best options for you during your session.
note: a few enhancements are not available during 75 min treatments due to time constraint.
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No extra guests or pets are allowed.
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· Fill out the new client (or returning client) health form & also consent/policies form for your treatment.
· Do not use Retinol, any exfoliating products (Glycolic, Salicylic, Lactic acids etc) for 72 hours prior to appt
· Avoid waxing, shaving, dermaplaning 72 hours prior to apptNOTE:
· Received Botox and or filler? Wait two weeks to book a facial.
· Received laser or IPL treatment? Wait one month to book a facial.
· Received Microblading or permanent makeup? Wait one month to book a facial
· Received Microneedling/Radiofrequency Microneedling? Wait two weeks. -
Avoid wearing makeup, if possible: This helps me begin your treatment without needing to remove excess product, allowing more time for your customized facial.
Wear comfortable clothing: You’ll be lying down for a while, so wearing something cozy can enhance your relaxation.
Relax and come as you are: This is your time to unwind and enjoy a moment of care for yourself!
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Protect your skin from the sun: Your skin may be more sensitive to sunlight after your facial. Use sunscreen generously and reapply throughout the day if you’ll be outdoors.
Skip intense activities for 24 hours: Avoid activities like hot yoga, saunas, or anything that causes excessive sweating to give your skin time to rest and recover.
Avoid exfoliating products for 48 hours: Hold off on using retinol, AHAs, BHAs, or other exfoliants to allow your skin to heal and maintain its natural barrier.
Stay hydrated: Drinking plenty of water can support your skin’s healing process and enhance your post-facial glow.
Watch for purging: If you notice a bit of purging, don’t worry—it’s a normal part of your skin’s renewal process. Feel free to reach out if you have concerns.
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I typically recommend scheduling facials every 4–8 weeks, depending on your skin’s needs and goals. That said, many of my clients come quarterly or even just once a year—and that’s perfectly fine! No matter how often you visit, I’m always here to support you and your skin.